Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
If you need a receipt, please fill in the preparation column when ordering. Or please contact me by email.
You can contact us through our contact page! We will be happy to assist you.
"Net bank payment"
* If there is a payment fee, the customer should bear it.
* Customers who wish to pay other payment methods are recommended to order Coulon's substance. https://www.coulombag.com/
If you change the payment method, please contact us by email or telephone.
Once your order is confirmed, please pay within 7 days. After 7 days, we will cancel your order.
About return / exchange
Please contact us by e -mail or telephone within one week after the product arrives.
* Please note that returns and exchanges will be borne by the customer's convenience depending on the customer's convenience.
* Please note that we will refuse returned or exchanged after use of the product.
* We are making a thorough shipment of the product, but if the product is different or damaged during delivery, please contact us by e -mail or telephone after receiving it.
If there is any defect, we will replace the product.
* Please note that the exchange that depends on the customer's convenience will be borne by the customer's burden.
Please contact us within one week from your order.
* Cancellation after shipping product is not possible.
* In the case of reserved items, cancellation after payment is not possible. Please understand, please understand.
About delivery service
"Sagawa Express" about 3-8 days (overseas warehouse shipping, cannot be tracked for 3 days before customs clearance)
"Kuroneko Yamato" about 2-5 days (Japanese warehouse shipment)
"Japan Post" about 3-8 days (overseas warehouse shipping, only for Okinawa)
* It is mainly delivered by Sagawa Express, but due to various circumstances, other delivery methods such as Kuroneko Yamato may be used.
Usually, it will be shipped on a 2-3 day business day from the date of order.
* For bank transfer, the date when payment is confirmed is the order confirmation date.
* Orders after 4:00 pm on Friday will be shipped until the next Monday.
About repair and warranty
Regarding after -sales services such as repair, this service center will accept inquiries only for customers who purchase from the official website.
Due to the trading rules, customers purchased from Yahoo and Rakuten's shops such as Rakuten will contact the shop directly.
First, please ask for purchase information such as purchase stores and order numbers.
If you do not know the detailed information, we will respond if you can confirm that it is Coulon Land Cell, but it may be repaired according to the situation.
* About Coulon Land Cele Guarantee Policy
The warranty period of the product after replacement and repair will be the date of expiration of the remaining period of the original warranty period. For details on the burden of repair and exchange shipping, please check the after -sales service page for details.
If you can confirm with Coulon Land Cell, we will respond to repair. However, if there is no warranty card, it will be [repair for a fee], so please keep the warranty card for 6 years.
About other issues
When your order is completed, we will send you the e -mail of your order by transmission. If you do not receive the email, please check the following settings.
1. Please check if it is in the spam folder.
2. If there is no e -mail in the spam folder, please set it to receive the following mail domain. After the setting is completed, please contact the rewrit request or the customer service center to contact us.
* When you contact us, you can confirm that your order is accepted, but you need to check the above settings to receive emails.